When you reserve a time with us please make every attempt to make your appointment. We do not “double book” as many offices do. This time is set aside specifically for you.
CANCELLATION & NO-SHOW POLICY
One week prior to your appointment you will receive an email, text message or a phone call. When you receive this message, please call, text or email us to confirm the time that you have already reserved with us. If we have not heard back from you 24 BUSINESS HOURS prior to your reserved time, we will take your appointment off of our schedule. This will allow us to be able to fill this time with others waiting for treatment.
You may cancel your appointment 24 hours in advance. By giving your credit card information, you agree to accept a $50 cancellation fee ($150 for the specialist) if you cancel within 24 hours (or 5 days with the specialist) of the start of your appointment or do not show up. For premium Saturday appointments, you may cancel within 48 hours or accept the $65 cancellation fee.
LATE ARRIVAL If you are over 10 minutes late for your appointment, we reserve the right to reschedule your appointment for a later time. The Broken Appointment Fee of $50 will apply to this as well. Please understand that we strive to stay on time for your appointment as well as those patients that follow you. The broken appointment Fee will not be incurred in the case of emergencies.
It’s super easy to cancel an appointment via text, email or by calling (714)545-0484. Of course, we would much rather see you than have to charge a crummy cancellation fee and hope we will see you soon.